Amazon has gotten complicated
This means more opportunities to stand out, but more chances for things to break.
Amazon has hundreds of millions of individual listings. The only way Amazon can police these products is with automated “bots”. Sadly, the bots make mistakes and shut down perfectly good listings.
Our Seller Central team is the line of defence that keeps listings out of “Amazon jail” and sales coming in. We monitor dozens of metrics across Amazon Seller Central, launching support tickets as needed. We’ll handle all back-and-forth with Amazon to resolve issues. We keep up with Amazon’s changing policies and respond accordingly.
We handle these and more:
100% of Seller Support Tickets
We'll take over communication with Amazon (both reactive and proactive), freeing you up to grow your business. We speak Seller Support's language
Account Health Issues
Things like: Intellectual Property Violation, Suspected IP Violation, Authenticity Complaints, Product Condition Complaints, Product Safety Issues, Listing Policy Violation, Restricted Policy Violation, High Return Rate, Voice of Customer Problems
Brand Registry Support
Initial Brand Registry setup, Reporting IP violations to protect our brand on Amazon, accessing Brand Analytics data
Complaints from Third Parties
IP Violations, Authenticity Complaints, Product Condition Complaints, Product Safety Complaints, Listing Policy Violations, Restricted Policy Violations, High Return Rate Complaints, and more
ASIN Appeal & Reinstatement
Has an ASIN been suppressed or suspended by Amazon? It may have been an automated flag. We'll jump in and fix
Category Ungating & Selling Application
Unlock new opportunities by gaining access to restricted product categories on Amazon through our expert Category Ungating services. Or, getting approval from Amazon to list certain products
"After having been let down by several top Amazon-focused agencies, I was very skeptical to try Asteroid X, but six months later, my Amazon business is up 400% year over year, we've expanded successfully to many new Amazon countries, and see strong and steady growth. They're even taking care of more of my Seller Central issues and smoothing out the frustration FBA sellers have with Amazon."
-Peter Sengenberger
